Fettle (Zing Fit Ltd) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and the websites and apps created for our clients (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you create an account on any of Our Sites.
In this Policy the following terms shall have the following meanings:
| Data Collected | How We Collect the Data |
|---|---|
| Identity and contact information of website visitors including full name and e-mail address | You would provide this information by submitting forms on our website |
| Identity and contact information of our clients and the practitioners including full name and e-mail address | You would provide this information when creating an account |
| Profile information including preferences, login details, purchase history | Set in profile settings or collected while purchasing products |
| Technical information including IP address, browser type and version, operating system | Sent to us by the browser when it communicates with our server |
| What We Do | What Data We Use | Our Lawful Basis |
|---|---|---|
| Registering you on Our Sites | Personal and profile information | Legitimate interests. In order to authenticate you. |
| Providing and managing your Account | Personal and profile information | Legitimate interests. In order to provide you with our services and product. |
| Providing and managing your access to Our Sites | Profile and payment history information | Legitimate interests. In order to authenticate you. |
| Personalising and tailoring your experience on Our Site | Technical, personal, payment history information | Legitimate interests. In order to provide you with more relevant content in order to improve your experience of our products and services |
| Managing payments for our products and services | Personal and payment information | Legitimate interests. In order to ensure payments for us and our clients. |
| Tracking how our products and services are used | Technical information | Legitimate interests. In order to provide our clients and ourselves with data to understand how their/our products and services are used in order to improve them |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
Third Parties whose content appears on Our Sites may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected or as require to operate the Sites and comply with any applicable laws.
We store or transfer some or all of your personal data in countries that are not part of the EEA.
We share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguards are applied to such transfers:
We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.
Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires the third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact us using the details below in Part 15 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.
The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
We may sometimes contract with the following third parties to supply certain products or services.
| Recipient | Activity Carried Out | Location | How Your Data Is Protected |
|---|---|---|---|
| Google Analytics | Sites usage analytics | USA | EU-US Privacy Shield |
| Stripe | Payments | USA | EU-US Privacy Shield |
| Mux | Video streaming | USA | GDPR-compliant ( Privacy Policy, Data Processing Addendum) |
| Agorapulse | Social media management | France | GDPR |
| Facebook Analytics | Analytics | USA | EU-US Privacy Shield |
| Facebook Ad Centre | Marketing | USA | EU-US Privacy Shield |
| Zoom | Video communication | USA | GDPR Compliant (https://zoom.us/gdpr) |
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Sites, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by managing your Account).
You may access certain areas of Our Sites without providing any personal data at all. However, to use all features and functions available on Our Sites you may be required to submit or allow for the collection of certain data.
You may restrict our use of Cookies. For more information, see Part 14
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Our Sites may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Sites, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Sites and your use and experience of Our Sites will not be impaired by refusing consent to them.
All Cookies used by and on Our Sites are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Sites may not function fully or as intended.
Certain features of Our Sites depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Striclty Necessary |
|---|
| Name of Cookie | Provider | Purpose |
|---|---|---|
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | |
| collect | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. | |
| _gat | Used by Google Analytics to throttle request rate |
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of The Data Protection Officer):
Email address: support@fettle.io
Postal Address: CodeBase Stirling, 8-10 Corn Exchange Rd, Stirling FK8 2HX.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Sites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Sites following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy (v2) was last updated on 28th January 2021.